Who is Michael T Pullen?
Principal Design at Concentrix Catalyst
Concentrix Catalyst combines human-centered design, powerful data, and strong tech to accelerate CX transformation at scale..
Michael has 25+ years of consulting and product delivery experience working for high end boutique consultancies, well established product companies and start ups. He has worked in many domains such as financial services in areas like portfolio management, trading, wealth management, insurance, home loans as well as other industries such as HR, talent management, security, and retail.
He is a collaborator who excels at bringing eclectic groups of people together to understand the customer and business problems while designing solutions that exceed expectations. For more than two decades, he has enjoyed working with large, complicated organizations, products and services. He excels in the fuzzy and chaotic areas that require the synthesis of information into a clear vision. He is able to get teams of non-designers to create exceptional design solutions by understanding the context of the customer’s experience, business expectations, limits of technology, time, and resources. He is a natural leader who leads through enthusiasm, knowledge, vision, and respect.
Michael brings his thought leadership to ensure successful solutioning and delivery.
– Facilitating and executing with executives and leaders to design and deliver client specific strategies
– Designing transformations of products, services, & organizations to exceed customer expectations and business objectives
– Embedding a mindset and a behavior of assessing and learning
– Instantiating feedback loops to adjust and succeed
Concentrix Catalyst The experience design and engineering team at Concentrix. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.
Customer-obsessed and outcome-oriented, Catalyst helps the world’s most innovative brands design, build, and run the future of CX. Catalyst powers the experience design and engineering capabilities of Concentrix. By putting people first, we make technology work in service to the experiences that define our lives.