At the beginning of each project it can be exciting to dive right in and learn about the client. However, there are a few basic logistical items to address with regard to which tools facilitate our work together. I have a system to share with each client. Some clients choose to let me access their systems internally and others don’t… Continue reading Understanding Project Context: What are the Tools of Engagement?
Each organization I have worked with over the years has a different process for product management. Many of the front line (or basic) activities may be the same but who employees report to, what they are responsible for, and how they take direction, is different in each organization. What organization does Product Management report to? Product?… Continue reading Understanding Project Context: What is your product management process?
Before we start the project in earnest, we need to examine the client’s product development process. In many projects, I work closely with the development/technical teams. Understanding how the development process functions is key to working effectively in the organization and influencing the direction of the implemented solution. What process does development follow? Is the process documented?… Continue reading Understanding Project Context: What is the software development process?
In the software engineering world, the technical folks rarely interact with the sales folks. Teams focus on features and delivery dates so the only message engineering may get from sales is to deliver fast and early so they can close more deals. Gaining a better understanding how the product is sold will frame how the organization expects the… Continue reading Understanding Project Context: How is the product sold?
When I begin a project and start digging in, I need to understand what you know about your clients and users. A verbal walk-through and a pointer to representative case studies will help kick off the learning process. Any description, profile, or conversations with clients and users will help frame what is known. Tell me about… Continue reading Understanding Project Context: Who are your clients & users?