The Workflow Analysis is a tool to document and enumerate the workflows around products and services of the company that are touched by end-users. The workflow analysis follows key workflows through the organization’s products and services entering, crossing boundaries, and exiting upon conclusion of the work. The workflows may occur across personas, departments, and organizations.… Continue reading Analysis: Workflow Analysis
Even when I have a lot of experience working within a domain, it is crucial to get the business perspective from you, the client. Beyond your marketing materials and your website to what you really do. Understanding the direction and focus of your business will help frame the solutions we explore. What business are you in?… Continue reading Understanding Project Context: What business are you in?