You spend days and weeks working on your latest brilliant idea. You have reviewed it with your colleagues and have tested it with users. You are now ready to show it to the key stakeholder. You walk in his office and sit down. You chat a bit and then get down to business. You pull… Continue reading Always show more than one design
The day-in-the-life walk-through of a persona provides documentation and context of the users’ work throughout the day. The day-in-the-life walk-through focuses on the user, independent of your company’s particular interest, from the time they wake up in the morning until they go to bed. The walk-through is at high-level, “5000 feet”, and shows the typical… Continue reading Analysis: Day-in-the-life
At the beginning of each project it can be exciting to dive right in and learn about the client. However, there are a few basic logistical items to address with regard to which tools facilitate our work together. I have a system to share with each client. Some clients choose to let me access their systems internally and others don’t… Continue reading Understanding Project Context: What are the Tools of Engagement?
Email still is the main tool for communication at work. Even with all the ports of social media to the enterprise, email is the core tool. The are several problems with email that people are trying to solve with social media such as the asynchronous aspect of email and the heavy client on the machine… Continue reading Communication Tools at Work