Digital Reimagined

Understanding the Customer Experience (feat. David Muhammad and Michael Pullen) David and Michael talk about knowing who your customers and users are, and the importance of understanding the customer experience in your digital transformation. Understanding the Customer Experience (feat. David Muhammad and Michael Pullen) Transcript Lisette Diamant: 0:00Welcome to Digital Reimagined, a podcast packed with… Continue reading Digital Reimagined

Digital Froggers
Highlights from LeapFrog Systems: Strategy and Delivery Practices

Listen to the story about doing it the client way: Highlights from LeapFrog Systems: Strategy and Delivery Practices Selections from our Frogger Friday calls centered on our strategy and delivery practices, and kicking off our next series diving deeper into these topics.  Lisette Diamant : 0:01Welcome to Digital Froggers, a podcast brought to you by… Continue reading Digital Froggers
Highlights from LeapFrog Systems: Strategy and Delivery Practices

Digital Froggers
Top 5 Must Do’s of Enterprise Innovation: Prototyping

Listen in to the discussion about prototyping:Top 5 Must Do’s of Enterprise Innovation: Prototyping (feat. Greg Ladas and Michael Pullen) Transcript Lisette Diamant : 0:01 Welcome to Digital Froggers, a podcast brought to you by LeapFrog Systems. I’m Lisette Diamant, LeapFrog Systems’ Digital Brand Manager, and I’ll be your host. On today’s episode of Digital Froggers,… Continue reading Digital Froggers
Top 5 Must Do’s of Enterprise Innovation: Prototyping

Digital Froggers: Top 5 Must Do’s of Enterprise Innovation: Design Thinking (feat. Greg Ladas and Michael Pullen)

Michael and Greg talk through the topic of Design Thinking, a must-do for enterprises who are looking to innovate in their transformations:  Top 5 Must Do’s of Enterprise Innovation: Design Thinking (feat. Greg Ladas and Michael Pullen) Transcript: Welcome to digital froggers, a podcast brought to you by LeapFrog Systems. I am Lisette Diamant, LeapFrog… Continue reading Digital Froggers: Top 5 Must Do’s of Enterprise Innovation: Design Thinking (feat. Greg Ladas and Michael Pullen)

Digital Froggers: Scaling Transformation (feat. Jodi Viniello, Michael Pullen, and Dan Bouchard)

Jodi Viniello, Chief Innovation and Transformation Officer at Embrace Home Loans, talks through her career journey and how it has enabled her to help scale transformations at a variety of different enterprises. She is also joined by Michael Pullen and Dan Bouchard, two of LeapFrog Systems’ own Froggers.  Scaling Transformation (feat. Jodi Viniello, Michael Pullen,… Continue reading Digital Froggers: Scaling Transformation (feat. Jodi Viniello, Michael Pullen, and Dan Bouchard)

Get rid of meetings

Seems like a stupid idea to me. You run bad meetings so just get rid of them? So if you should be working together… Don’t. Just go back to your computer and email everyone because…uh… That’s more efficient? Or, well maybe, just keep it to six people because six people suffering through a bad meeting… Continue reading Get rid of meetings

3 Design thinking metrics

Design thinking is the structured, linear process IDEO and the Stanford d-school created to help business people create better solutions than sitting in a bar and writing on the back of a napkin. If you have teams following this process consider these 3 metrics to ensure your organization is measuring the change in behavior: Frequency… Continue reading 3 Design thinking metrics

Designers whining about the statement “everyone is a designer” – huh?

Design is about solving problems for the customer with a particular focus, using a set of technologies. People who are trained to be designers bring a certain set of skills and techniques that are helpful to elevate the solution. However, most designers I know are human. And human performance is distributed normally. What this means… Continue reading Designers whining about the statement “everyone is a designer” – huh?

Why does enterprise agile seem to forget the customer?

The agile manifesto has four points: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan While many organizations I work with struggle with aspects of each of these, the customer collaboration seems to be almost absent. Many organizations have started… Continue reading Why does enterprise agile seem to forget the customer?

What is strategy? I hear people say it all the time but I am not sure what they mean.

Strategy always comes across as something planned by the executives. We have our strategy for the next 5 years. I wonder if we are using strategy to mean objectives and goals. I think that Ann Lantham does a good job describing the issue and definition of strategy in this Forbes article: What The Heck Is… Continue reading What is strategy? I hear people say it all the time but I am not sure what they mean.

I am a big fan of the sailing metaphor when it comes to picking a point on the horizon, tacking towards it and then adjusting as you get closer and realize it is a rocky cliff and not a sandy beach.

What I want to do is to get orgs to agree to design the right thing. And that is a solution that we get from observing customers, knowing the business, understanding the technology. With this information we can identify the destination on the horizon. With the destination as the guide we can tack back and… Continue reading I am a big fan of the sailing metaphor when it comes to picking a point on the horizon, tacking towards it and then adjusting as you get closer and realize it is a rocky cliff and not a sandy beach.

First big mistake when starting a new project… Lack of understanding and context

Many people want to start a new company or a new project because they have the next best idea, the next best technology, or a burning issue for themselves. What every entrepreneur and intrapreneur needs is an understanding of the paying customer. They need to understand the context of their problems. With this context they… Continue reading First big mistake when starting a new project… Lack of understanding and context