CEA Small Box

Do you want to increase customer satisfaction with your product and reduce churn?

Low customer satisfaction leads to high churn rates. I don’t need to tell you, customer acquisition is costly and time consuming. Churn applies downward pressure on your monetization and lifetime value of the customer.

What do all users expect from their technology? To make their lives easier and better.
How can you ensure customers are not only satisfied with your product but cannot imagine talking to your competitor, never mind leaving? Streamline the customer experience through the product and related services. Create a product that enables a positive customer experience.
Michael Pullen offers both Full Service Consulting and Customizable Packages to help you increase customer satisfaction and reduce churn using Customer Experience Analysis.

Full service Consulting

Michael will conduct the Customer Experience Analysis from start to finish, focusing on the areas most important to you.

Possibilities include:

  • Expert reviews
  • Customer input
  • Task walkthroughs
  • Analysis
  • Tactical changes
  • Strategic exploration
  • Onsite consulting
  • Internal stakeholder alignment

Contact Michael and we can explore the possibilities. Free one-hour consultation to discuss your product goals. mpullen@frictionlessdesign.com

Customizable Packages

CEA Jumping for Joy

Get to know your product better.

  • Quick expert analysis
  • 3rd party view
  • Common starting point
  • Negotiation tool
  • Warmup CEA
  • Michael will provide a complete CEA of 1 task review and 1 persona
  • Michael’s experience
  • 1 hour walkthrough to start
  • Analysis
  • 2 hour meeting to review findings
  • 2 hour call at any time in the following 2 weeks
  • 1 week
  • Tactical CEA
  • Michael will provide a complete CEA of 3 task reviews and 1 persona
  • Michael’s experience
  • 3 hour walkthrough to start
  • Analysis
  • 2 hour meeting and day of consulting to review findings
  • 2 hour call at any time in the following 2 weeks
  • 4 weeks
  • Strategic CEA
  • Michael will provide a complete CEA of 3 tasks, 3 personas, tactical and strategic review
  • Michael’s experience
  • 6 hour walkthrough
  • Analysis
  • Tactical feedback
  • Strategic feedback
  • 2 hour meeting and day of consulting to review findings
  • 4hrs of follow-up phone calls, emails in the following 2 weeks
  • 6 weeks

Contact Michael

CEA Small Box