Let’s take an initial look at your products and users. Walk me through end to end like a user interacting with your products. What are the various ways an end user might interact with the company to get their work done?

THE TRAIL

Let’s follow that trail and orient me to your current solutions.

  • Here we can go into more depth about the business, users and technology
  • Introduce me to typical pathways through the products and services
  • Give me some ideas of the challenges as we mimic the users

Walking me through the user’s workflows is an informal way to see how you see the users approaching your products and services. This information will help us better understand, at a high level, what the customer’s experience is like.

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