Communication Pattern of Effective Presenters

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This is the pattern for storytelling from the most effective presenters. Nancy Duarte mapped out the pattern of speeches that did a good job delivering a convincing argument for an idea.

Ted Talk: The secret structure of great talks

HBR article: Structure Your Presentation Like a Story

Product Manager or User Experience Designer

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Should the product manager or user experience designer own and drive the product?

I have been working in the enterprise software industry for almost 18 years. The companies I have worked for have been successful and profitable for many years. In the beginning they started as engineering driven organizations and then, over time, they added product managers. While their world was competing on the features needed they were able to march forward with success. As all their competitors acquired the same set of features the current and potential customers started to recognize that complexity of use, cost of training and ability to meet their users’ workflows were increasingly important.

What should a successful software product company do about this problem? Switch the roles of who is leading to the team to put the emphasis on the workflows, tasks and users’ needs instead of the features. Here is the experience I have had with the team lead as product manager versus user experience designer.

Product Manager

User Experience Designer

Every company I have been at has senior product managers running projects within a module of the application. The senior product manager does a lot of the project management and interfacing with the engineering team. The product manager talks with customers about issues, collects information from sales and service and therefore sees the product from a feature gap basis. Instead of hiring senior product managers and more junior interaction designers at a module level, why not switch it around? Have a senior UX designer and a junior product manager. The UX designer focuses on the workflows and […]

By |January 20th, 2013|User Experience|1 Comment

Portfolio Summary: Summarizing Non-Normal Data

We are designing the information displays for portfolio managers. In the process of understanding what information is needed we have identified from our resident portfolio managers and customers the need to get a quick overall status of the portfolios under management.

If we are looking at one portfolio there are some specific characteristics we would like to roll up and summarize. Let’s take the example in the fixed income world. If we have a portfolio of 100 securities, when we look at that portfolio summary we would like to get a sense of the spread, duration, convexity, and credit quality. When asked how they would roll this data up, the portfolio managers tell us to use a weighted average.

The problem is that the distribution of the data is non-normal most of the time so taking an average is useless. What would you do to express the overall distribution in non-normal data?

Some thoughts:

create a plot –  it is non-normal and the distribution is irregular so perhaps a distribution plot would be useful (a little sparkline of the distribution to give a general idea)
monitor control boundariesupper and lower bounds with counts below, in the middle and above would be helpful (this would allow the user to see the outliers quickly)
measure driftpositive and negative drift from a benchmark or model where you want to be at for each position and identify the drift (this may be normal but I am not sure)

It seems to me that we could come up with many much more useful and truthful representation of the underlying data than the weighted average.

Have you played around with this?
Is there […]