Michael can dramatically improve your ability to deliver products on time and ensure customer acceptance.

 

Framing

Clarify Problems. Explore Solutions. Develop the Right Product.

Working collaboratively throughout your organization, his process will drive your organization to the best solution the first time.Learn More
Goals Vision Workflow

Identify Goals. Bridge the Gap. Communicate the Vision.

Michael will engage your product management and engineering teams through the design process to ensure all players are heading in the same direction.Learn More
Sketches to Design

Access Experience. Provide Flexibility. Maintain Relationships.

The vision behind frictionless design is to partner with clients to create exceptional product and service experiences.Learn More

frictionless design is a user experience design and architecture consultancy for companies seeking the right design, on time…the first time

Michael’s Blog Posts

Stakeholder Management: Participatory design

Early on in my career, I designed a home healthcare delivery application using participatory design. Particpatory Design Experience

Participatory design is a design process that manages […]

Always show more than one design

You spend days and weeks working on your latest brilliant idea. You have reviewed it with your colleagues and have tested it with users. […]

Mmm Breadbrumbs

 

When you can see the whole path it is easy to know where you are. If you take a hike in the woods, the trail map lets […]

Admithub

Guest post by Jacob Pullen.

Admithub is a startup company that makes software to help set up high school students with a university that matches their […]

Testimonials

“Michael has worked for me in several roles. He has an excellent ability to listen to ideas and to translate them into workable design visions. He is able to negotiate between executives, customers and employees to arrive at an optimal solution. He has done this for our marketing, proposal and product development efforts. His expertise in user experience design and ability to work with people drew my attention to him and keeps him in my circle of go-to problem solvers. He makes everything better.” 
Ty Danco, CEO, Co-founder at BuysideFX
“Michael worked for me as a senior UX designer at ITG. I was incredibly fortunate to have had the opportunity to work with him. He taught us all a great deal about the practice of user experience design. When it comes to design Michael has an exceptional way with creating elegant user interface frameworks out of highly complex and gnarly information networks. Nearly every day I am reminded of his skill as we continue to extend these frameworks so easily. I would consider Michael to be a very valuable team member or leader for any project.”
Karen Graham, VP User Experience at ITG
“Michael worked with us for several months during the early phase of our UI project, managing an agile design process with a couple of web developers, a couple of QA people, a technical writer and the product manager. As the product manager, I found Michael easy to work with, and he constantly challenged me to consider interesting design alternatives that would simplify the user experience and create a unique brand experience. Michael brought fresh new ideas, great energy and focus to the project. I strongly endorse his skills. We plan to engage Michael on an as-needed basis as we respond to customer feedback from our beta test phase.”
Peter Quirk, Director of Product Management at Sepaton Inc.
“Michael and I have worked together on a couple of new product and UI architecture projects. His understanding of the user and business environment is a great asset. Michael understood clearly how the design choices made impacted the delivery of the application and the ability for the team to create a great product. We also worked on creating a UI framework for an enterprise application that was responsive from multiple monitors down to your phone. Working with Michael was inspirational and I recommend him to any team that wants to hire a great product designer.”
Craig Lubin, UI Architect at Sepaton Inc.
“I have had the pleasure of working with Michael at two companies: Kronos and Application Security. Michael is unparalleled in his ability to turn data into meaningful, easy to understand visualizations. In addition, he is gifted at designing user interfaces that exceed the expectations of users and buyers. I would jump at the opportunity to work with Michael again.”
Mat Benati, Director of Product Management at Appsecinc
“Michael worked as a design advisor to LinkCycle during the TechStars program. When it comes to the user experience of a software interface, Michael knows how to approach it directly from the perspective of the customer and ask the right questions. He helped us to focus on simplifying complexity, and focus on the most relevant set of features, which ultimately allowed us to communicate the value of our interface to our customers much more effectively. He went above and beyond expectations, and he was a pleasure to work with. Thank you Michael!”
Alex Loijos, Co-Founder/CEO of LinkCycle
“I had the pleasure of working with Michael while designing a mobile web experience for iPad. He was very knowledgeable and always had great ideas. But he impressed me most with his ability to understand people and what could realistically be accomplished while challenging the organization to move toward a much improved user experience.”
Jeff Ladino, Mobile Software Engineer / Architect at Charles River Development
“I had the pleasure of working with Michael at ITG while I was the Product Manager for a new OEMS product. We were using a XP methodology, so everything got broken down into stories. I’d start out with a general idea of what I wanted and he would ask the right questions to explore the ideas, finalize the requirements and build out a design. Michael helped narrow down the design choices by providing multiple sketches and designs to compare and contrast. These were critical to getting buy-in from other stakeholders and ultimately became part of the story and were very useful in communicating to the development team.”
Arnie Wachs, VP of Product Management at ITG
“Michael can design strategic interaction models for a suite of applications, insert user/usage centered design into an entrenched process, and layout a page in a way that just makes sense. One of the best with whom I’ve ever worked.”
Brian Jamieson, Principal Interaction Designer at Kronos and CRD
“A good software interaction designer understands not only the business problem, also the user needs, and how they execute their tasks. Michael Pullen excels at this by asking questions, being a good listener, and challenging assumptions, or dated ideas, to achieve a better design solution. When faced with a unique/complex user requirement, Michael can think out-of-the-box. He has the ability to retain the original work flow of the application, and still address the design solution that is best for the user. Because Michael takes pride in his work, he is responsive to last minute changes, meets his deadlines, and most importantly, is flexible in his thinking and execution. Anyone working with Michael will find it a pleasant and en-lighting experience. Bottom line is that he cares about the quality of his work.”
Daniela Guarnori, Product Manager at Kronos